Product Refund and Exchange Policy

Learning-Focused Solutions, Inc. will accept returns of products within 30 days of shipment for a refund or exchange.

  • Materials (books, flipcharts, etc) must be returned new, unopened, unused and unmarked
  • Learning-Focused PLC (membership, courses, and course materials) are not refundable or exchangeable
  • Shipping and handling fees are not refundable
  • Custom materials, such as handouts, are not refundable or exchangeable
  • If the returned materials have been opened, marked, damaged or used, you will not receive a refund and the materials are not exchangeable
  • Restocking fees may apply to a return
    • A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned
    • Restocking fees are typically 20%-50% of each item’s price
  • If the reason for the return is a Learning-Focused error, shipping will be refunded
  • Learning-Focused does not take title to returned items until the item arrives at our fulfillment center
  • Most refunds are refunded or exchanged in 7-15 days after we receive and process your return

To initiate a return, click here.

If you have any questions about this refund and exchange policy, the practices of this site or the companies, or your dealings with this Web site, you can contact:

Learning-Focused Solutions, Inc.

PO Box 2112
Boone, NC 28607
866-77-LEARN (Fax)